Shipping
Shipping and Delivery
Every ARTIEXHOUSE piece is made to order. Nothing sits on a warehouse shelf waiting for a buyer, so each delivery has two stages. First we make the piece, then it travels to you.
Production. 3 business days
International delivery. 7 to 14 business days
Total. Roughly 10 to 17 business days from order to doorstep
Where We Ship
We ship worldwide from our studio in Turkiye. Most orders go to the United States, Canada, the United Kingdom, Australia and Europe. Every parcel is fully tracked.
Tracking
As soon as your parcel leaves the studio you will receive an email with a tracking number and a link.
Tracking often takes two or three days to start updating after dispatch. This is normal on international shipments and does not mean the parcel is lost. Scans can also go quiet for several days while a parcel is in transit between countries.
Packaging
Resin is fragile and we pack accordingly. Figures are wrapped, seated in protective foam and boxed with their certificate card. Keychains ship in a padded pouch inside a rigid mailer.
Customs and Import Charges
All parcels are declared and shipped with full export documentation.
Depending on where you live, your order may be subject to import duty or local sales tax on arrival. These charges are set by your own customs authority, are not collected by us, and are paid by the recipient. Customs thresholds change from time to time, so we cannot predict or guarantee whether a charge will apply.
Address Accuracy
Check before you order. We dispatch quickly, so please make sure your address is complete and correct at checkout.
Changes. An address can only be changed before dispatch. Email us immediately if something is wrong.
Returned parcels. If a parcel comes back to us because the address was incorrect or incomplete, we can reship it once it arrives. A new shipping charge applies.
Delays
Customs inspections, public holidays and peak seasons can extend transit times beyond the estimates above. October and December are the busiest months. The times on this page are estimates rather than guarantees.
Lost Parcels
If tracking has shown no movement for 21 days, write to support@artiexhouse.com with your order number. We will open an investigation with the carrier and resolve it with you. You will not be left out of pocket for a parcel that never arrives.
Anything that arrives damaged, defective or incorrect is replaced or refunded in full. See the Returns page for how that works, or get in touch with a question.